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ORDERS AND SHIPPING

Please allow 2-3 business days to process your order during sale periods and holidays.  During non-sale periods, express orders are processed the same business day if placed by 2pm ET.  Ground orders are processed within 1-2 business days.

Shipments with final destination outside the UE Countries:

  • Standard Courier: Delivery within 4-7 business days
  • Express Courier: Delivery within 1-4 business days

Shipments with final destination inside the UE Countries:

  • Standard Courier: Delivery within 2-4 business days
  • Express Courier: Delivery within 1-2 business days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delay.

SHIPPING COSTS

Shipping costs will vary depending on the size, weight and destination of your chosen items. As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery. Once you are at checkout, the shipping fee will show above the total cost.
Shipping fees may vary depending on the shipping method of your choice. All relevant delivery options available for your order and to your destination will be displayed at checkout. For last minute purchases, Express delivery is available to most destinations.

DUTIES AND TAX

Archivio ships to all UE destinations on a DDP (Delivery Duties Paid – ICONTERMS 2010) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
For all the destinations outside the European Countries Archivio ships on a C&F (Cost & Freight – INCOTERMS 2010) basis. So in any of this cases, the price you pay to us will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from Customs upon arrival.
For more details, please contact your local Customs office/respective tax authority.

PAYMENTS

Archivio accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express.

PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com

 

Archivio will send you an email once your order has been shipped. Please keep in mind that orders can take up to 2 business days to process before it ships. With this mind, please take that time into account when selecting your preferred shipping method.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order’s status. If you require additional assistance tracking your package, please contact Messrs.LENN – Mrs. Mara directly at +39 0804058233 or mara.jalisto@lenn.it and provide your tracking number. 

ACCOUNT CREATION

We recommend that an account be created to easily access information.

  • Creating an account has multiple benefits:
  • Save multiple shipping and billing addresses to accelerate the checkout process
  • Save the contents of your shopping bag for later
  • Access order details and history
  • Store credit card information safely to expedite checkout
  • Create applicabale returns online easily

HOW TO PLACE AN ORDER

  1. Select the item you wish to purchase.
  2. On the product page, select the preferred color and size from the available options. Add the item to the shopping bag.
  3. Once you are finished shopping, proceed to the shopping bag and check out. You may sign into your account to check out or choose guest checkout.
  4. The contents of the shopping bag can be viewed at any time by clicking the  shopping bag, which appears at the top right corner of each page on archiviowebsite.com. You may edit/delete some or all of the products in the shopping bag at any time by clicking on “view bag” or “remove” in the shopping bag.
  5. Enter your shipping and billing details.
  6. On the next page, select your preferred shipping speed. Continue to the payment page.
  7. At the end of the order process and before payment, you will receive a summary of the products ordered together with details of any delivery costs and applicable taxes. At this point you may either confirm or change the order. Once the required order information is completed, you will be directed to the “Confirm Order” page to finalize the order and choose “Place Your Order” to complete the process. If you are using Paypal as the payment method, you will be routed to the Paypal site to complete your order.
  8. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided

PRODUCT PAGE

Each of our items available for sale will have a product page. Information like size, color, description, and composition can be found on these pages. A zoom option is available for images.

PRE-ORDER ITEMS

All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date but these items may arrive sooner or later than specified. Your credit card will be charged for pre-order items at the time of purchase.

ORDER CANCELLATION

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within two business days.

Orders cannot be modified once they have been successfully submitted. Orders (except monogrammed items) that have not reached its destination can be cancelled by contacting email customerservice@archiviowebsite.com.

Please allow up to 14 business days for your refund to be processed once it arrives back to our warehouse. Monogrammed items are considered final sale and cannot be returned for a refund. Once a monogrammed order has been confirmed, it cannot be cancelled.